Originally from Meaford, Jocelyn Follis has lived in Owen Sound since 2004. She is comforted by the fact that Owen Sound, in her opinion, “is the best place to raise children”. Jocelyn has a wealth of experience that transfers easily to her position at Nicol Insurance. She started her career in the Hospitality Industry where she learned about standards, expectations and providing excellent customer service. Jocelyn knows business will only run smoothly, when systems are in the right place and standards are kept high.
Jim Washington was the owner and lead broker at Landry Washington Insurance until its sale to Nicol Insurance in 2019. Jim now shares his lead broker distinction with other brokers, who together, are part of the Ontario Nicol team. An industry veteran, Jim works in the Nicol Insurance Mississauga office. With over 3 decades in the insurance business, moving from the ownership position was a nice change for Jim, as he now gets to focus on the part of his business he liked the best, “the people”.
Account Manager Keneisha Johnson works out of the Orangeville insurance office and is the main contact for day-to-day policy changes and billing inquires. Her coworkers are like her second family, and together they work towards providing the best experience possible for Nicol Insurance policy holders.
Today, after teaching customer service for so many years, she finds her new role challenging and rewarding at the same time, “to practice what I preached for years.” She knows what’s important and that it’s all about relationships. At Nicol, “you can still come in and sit with your broker face-to-face. I feel this is really important to everyone.” Kristin is a firm believer that “human contact” is an essential ingredient of a happy.
Administrative Support Dawn Coram has been working at Nicol Insurance Orangeville office for half a decade.
Filling in for someone who was off, Sue Lendvoy joined Nicol Insurance in 2008. Nearly two decades later, she’s now Account Administrator and hasn’t looked back. Working out of the Owen Sound office Sue is part of the Nicol Insurance processing team. This dedicated team ensures all policy holder information is up-to-date. Her enjoyment of the detail-oriented tasks make her day-to-day seamlessly go by.
Alyssa Beattie has been “enjoying” the insurance business for nearly two decades. She joined the Nicol Insurance Kincardine office soon after completing her post-secondary education in London.
Ashley Bailie is by nature passionate, as she’s eager to help people and make sure their needs are taken care of. The best part about her work day at Nicol’s Insurance Kincardine office is getting to know her clients. It comes easy for her, as her warm personality and welcoming smile radiates an approachable individual. For Ashely, there is “nothing more rewarding than knowing you were able to help someone.”Ashley finds the “variety” of her work the “most enjoyable” aspect of her day. Nicol has a diverse set of clientele, “with so many different needs”, this “keeps things interesting” she says, as she is always learning something new.
After more than 40 years in the insurance business, Pam Davis still enjoys what she does tremendously. She is however curious to know, “where did that time go?” In the early stages of her brokerage career she moved through the ranks at agencies in Cambridge. Two decades ago, she made the decision to move to her cottage located in the Bruce Peninsula. In 2005, she joined the Nicol Insurance team and has served Nicol’s clients in the Wiarton area ever since.
With over 30 years experience in the insurance industry, Ana’s positive attitude and zeal for life make dealing with Ana a wonderful and easy experience. She’s a firm believer in treating people fairly, the way she would like to be treated. She finds that Nicol is more like family than just co-workers, making the day-to-day all the more enjoyable. When not working Ana spends time with her family and friends, attending Portuguese Community events including organizing Portuguese style bullfights with her son.