Jen Todd’s favourite part of her role at Nicol Insurance is building relationships. With her focus on people, Jen builds relationships with the intent “to make your day a little bit better”. She exudes a high degree of empathy and spends a lot of her energy making clients and co-workers feel like a “real person”. An excellent fit to the Nicol Insurance team, Jen understands that what motivates her to assist others makes her feel good about herself. Her energetic motivation benefits clients, as they receive the highest level of service from a caring and knowledgeable broker.
Personal lines account executive Jenna Linley puts her clients “particular needs” first, especially when they come looking for insurance options. For well over a decade, Jenna has worked in the industry and built a number of solid relationships, first as a receptionist and then as a broker. Drawn to the “team atmosphere” at Nicol Insurance, Jenna looks forward to establishing herself with the growing Ontario wide brokerage. A life long learner, she’s always expanding her knowledge, especially in fields of insurance. She has her own approach and is pleased to be able to expand her client reach, not only in the Georgian Bay Area, but also in the town she calls home.
Krista is an enthusiastic member of the Nicol Insurance Orangeville office. She possesses a drive to learn new things and works hard to understand her clients needs. She prefers the personal touch and wants to put a face with each name.
Commercial Account Coordinator Sheena Gennow is a key member of the Nicol Insurance commercial accounts executive’s team. As a Nicol Insurance coordinations expert, Sheena keeps the “information flowing” whether it’s in the early stage of the renewal process or a brand new commercial policy. Sheena is immersed in documents, as in accumulating and organizing them. As a key member of the team, Sheena coordinates document knowledge sharing. This important process ensures the right information is in preparation and present for a variety of commercial account meetings.
Commercial Account Manager, April McNabb enjoys building relationships with both clients and coworkers. Working out of Nicol Insurance’s Port Elgin office, she spends her day servicing commercial files and providing support to existing clients. April has been part of the Nicol team for well over a decade. Having both personal and commercial insurance experience, April’s focus is on serving Nicol’s business clients. She likes the complete service approach Nicol offers clients, especially the dedicated team assigned to each one, “when you call in, we are able to provide excellent customer service and respond in a timely manner.”
As a Commercial Account Manager Tara manages a diverse commercial book of business for Nicol’s Commercial Insurance division. She has had many roles throughout her career. In her early days, Tara found out quickly that she preferred the commercial department to any other, taking on the role as a commercial customer service representative, while at the same time, doing other office duties. A short time later she completed her Canadian Accredited Insurance Broker designation (CAIB), and the rest is history.
Originally from Meaford, Jocelyn Follis has lived in Owen Sound since 2004. She is comforted by the fact that Owen Sound, in her opinion, “is the best place to raise children”. Jocelyn has a wealth of experience that transfers easily to her position at Nicol Insurance. She started her career in the Hospitality Industry where she learned about standards, expectations and providing excellent customer service. Jocelyn knows business will only run smoothly, when systems are in the right place and standards are kept high.
Mississauga’s Personal Account Manager Kyle Washington has been around the insurance industry most of his life. After the acquisition of his fathers insurance business, James Washington Insurance, several years ago, Kyle has been a wonderful contributor to the Nicol Insurance team. As one of the youngest members of the Nicol family, his experience and background provides a different perspective to the day to day operations. His technical know-how and natural ability to problem solve is a welcomed addition to the Mississauga office.
Jim Washington was the owner and lead broker at Landry Washington Insurance until its sale to Nicol Insurance in 2019. Jim now shares his lead broker distinction with other brokers, who together, are part of the Ontario Nicol team. An industry veteran, Jim works alongside son Kyle, in the Nicol Insurance Mississauga office. With over 3 decades in the insurance business, moving from the ownership position was a nice change for Jim, as he now gets to focus on the part of his business he liked the best, “the people”.
Account Manager Keneisha Johnson works out of the Orangeville insurance office and is the main contact for day-to-day policy changes and billing inquires. Her coworkers are like her second family, and together they work towards providing the best experience possible for Nicol Insurance policy holders.