Starting as a summer student more than three decades ago, Shelley Colley began her career in the insurance business and has never looked back. She has experienced every facet of the business world, including being an owner/operator of her own business. She describes her role as one that provides both service and advice to existing clients.
For over three decades Diane Bailey has been a key player in the insurance industry, and she’s loved every minute of it. Working out of the beautiful town of Port Elgin, Diane transferred to Nicol Insurance when Nicol acquired the Carruthers Port Elgin office many moons ago. As a knowledgeable and caring broker, Diane has the background and ability to shop insurance companies, for the best coverage her clients can get. By offering them “more than just one option” clients are assured of complete coverage.
Helping others is a daily pleasure, and making a difference for her clients, is what she loves most about her role at Nicol Insurance. The advantages of working close to home, is not only a “great convenience”, but also rewarding, as she enjoys the interaction that occurs when she sees clients in and around town. Working out of the Owen Sound insurance office, Krista has a passion for family and people, she cites “client care” as the significant difference Nicol has over other brokerages. In so many ways, her work day is constantly highlighted by the “wonderful people” she works with.
A friendly people person, Sarah Zammit has customer service in her blood. She has embraced her time working at Nicol Insurance and is the perfect addition to the Personal Lines Owen Sound team. Immediately she caught on to the uniqueness that sets her team apart from other brokerages, as Nicol provides ongoing insurance knowledge to their clients. This focus on education accompanied with excellent customer service is right up her alley.
Amy Splawnyk has fully embraced the insurance world. As personal account executive, Amy brings her strength in organization and determination to the personal line market. She enjoys helping others and takes great pride in knowing that she is “helping people” protect their greatest assets. Amy earned a business administration degree from Trent University, where she specialized in human resources. She’s a natural motivator, a level one figure skating coach, with 15 years managerial experience, it’s no wonder that Amy enjoys being around people. She is a member of Owens Sounds Business Networking and referral organization (BNI), and looks forward to getting back to the social side of networking.
Tricia Wright works with the entire Nicol personal lines insurance team. Hired as a support person for the personal lines team, Tricia rose quickly and earned the Account Executive position soon after starting. Three years later, she earned the title of Nicol’s Personal Lines Manager, a senior designation that she still holds today. Her position provides great insight into the reason for Nicol’s personal insurance success. Proud of her staff, she’s proud of the way they treat every client.
Account Administrator Brenda Cuming has been working in the insurance industry for close to two decades. A dedicated and hard worker, Brenda prides herself on her “good work ethic” and ability to help co-workers when the opportunity arises.
Experienced, knowledgable and physically active Commercial Account Manager Marlene Bell absolutely loves the insurance business. Her life long insurance career started right after graduating from high school. Her relationship with Nicol Insurance dates back to more than a decade. Prior to joining the Nicol Commercial Division team, Marlene worked as an underwriter and claims processor for a national insurance brand. One of the most favourite things about her day is the convenience of the Nicol Insurances Owen Sound office, as Marlene starts her morning off with a healthy walk to work.
Kelly Arsenault is no stranger to the multiple aspects of the insurance industry. Working with the Nicol commercial insurance team, Kelly takes business client requests and presents them with updated commercial insurance options. With over two decades of experience, she enjoys helping her clients find the best coverage for the best cost.
“Trust” is how Ashley O’Leary, defines a “good policy”. For Ashley, trust works in two ways. The first, occurs when the client is “forthcoming with their entire commercial operation liabilities”; the second, “matching those liabilities up with their insurance needs”. Both are relied on, to make sure the client is “taken care of in event of a claim”. This is important for Ashley as she enjoys helping people find peace. Nothing can be more peaceful than knowing that in the event of a catastrophe or disruption, that your commercial needs are taken care of. She states that, “If we are unaware of operations or not made aware of certain aspects of the claim, the claims process can be long and drawn out”.