It’s amazing how much the world can change in just a few short weeks. The COVID-19 crisis is forcing many people to stay home and self-quarantine, and as a result, many industries have reduced their operations, or shut down altogether. With so much uncertainty in the air, we want you to know that not much has changed at Nicol Insurance. Our offices may be temporarily closed, but our entire operation is now working remotely. We are committed to providing you with the same level of service you’ve come to expect from us in the past. So, what can Nicol do for you now that our team is working from home? Here’s a handy list of reminders:
WE’RE HERE TO TALK
First and foremost, our brokers are still here to advise you on any insurance matter. While you can’t visit our offices, you can still engage us by phone during normal business hours or by email any time of day. We’ll do our best to respond to all messages as quickly as possible to get you the information you need. We can even arrange a video conference if you’d rather meet “face to face” with your broker, (though you may notice a few more children in the background than usual). We want you to be as comfortable as possible when contacting us, which is why you’ll always be speaking to the same account representatives that you are familiar with. If you ever have questions about your policy, coverages, claims or insurance in general, we are ready to help any way that we can.
WE’RE HARD AT WORK
To put it simply, if we could get it done in the office before COVID-19, we can now get it done remotely. We have worked very hard to set each member of our team up with a remote workstation that gives them secure access to our client files and insurance company databases. Whether you need to set up a new policy, review coverages, make adjustments or place a claim, your broker can securely and efficiently help from home.
WE’RE ONLINE
Did you know that you can explore the world of insurance through our website? At nicolinsurance.com, we have a number of useful features and learning tools that you might find helpful in these uncertain times. If you’re interested in getting an insurance estimate for home or auto, we have a handy quoting tool you can use that gathers all the information we need for a quick response. As for other insurance lines, we are still able to give you a quote through our standard contact form. You will also find our blog, which is regularly updated with timely, helpful information and insights that may be of interest to you. And of course, if you’re an existing client, you can review your policy anytime through our 24/7 client portal or the Nicol Insurance app for Android or IOS devices!
Your lifestyle is changing; there’s no doubt about that, but Nicol Insurance is working hard to keep up with those changes every day. While the world continues to adjust to the challenges brought on by the pandemic, you can rest assured that your brokers are up to speed and ready to serve; same as always. If you ever have any questions about the changes we’ve made to our operations, or what we’re doing to keep you informed and protected, you’re welcome to contact us anytime by phone, email or through our website. Stay safe, stay home!
