Miso Dlamini believes insurance is about more than policies and paperwork. As a Personal Lines Insurance Specialist at Nicol Insurance, she brings warmth, professionalism, and a genuine commitment to helping clients feel secure in their coverage decisions.

Miso’s path into the insurance industry began when she discovered how much she enjoyed guiding people through important choices. She quickly built a foundation of experience in the industry. Along the way, she developed a reputation for placing customer service above all else, ensuring needs are understood and every detail is handled with care.

Miso also believes she found the perfect place to expand her career. She thrives in Nicol’s supportive, family-oriented environment, where teamwork and respect are part of the everyday culture. What she likes most about her role is the opportunity to connect with a wide range of people, build lasting relationships, and work collaboratively to solve problems. With her positive attitude, strong communication skills, and eye for detail, Miso makes every interaction meaningful.

Outside of work, Miso is energized by community life. She enjoys the small-town atmosphere that makes clients feel connected and valued, and she carries that same spirit into every relationship she builds. Meeting new people and making an impact—whether big or small—are what motivate her both professionally and personally.

Nature is another source of inspiration for Miso. She loves spending time near water, whether it’s a quiet lake or a sandy beach, and has made it a goal to explore as many as she can across Ontario.

Miso believes every conversation is an opportunity to create trust, provide reassurance, and leave people feeling supported. It’s this dedication to service and connection that makes her an invaluable part of the Nicol Insurance team.