My house and car had been insured for decades with an insurance company which had a competitive rate but the broker for this company was very difficult to communicate with. I spoke with the broker only a few times ever, but each time I spoke with whoever was in charge of my file I was made to feel as if I was inconveniencing them and that they were doing me a big favour by listening to my questions. When mentioning this problem to someone, that person recommended Jaclyn at Nicol Insurance to me. I phoned her and even though she researched and found out that the company I was insured with was at the lowest rate, I was relieved to have finally found a broker who treats me like a valued client and answers my questions whether by phone or by email. Nicol Insurance now is my broker for both my house and my car, the transfers cost me nothing and my rate did not increase because I was starting with a new broker.
I own a condo in downtown Toronto which a friend rents from me. My main concern was liability, my biggest fear being someone falling off the balcony. The condo corporation management company recommended an insurance company to me but when I researched them I found that they were not a company I wanted to be insured with. Nichol Insurance had also been recommended to me so I contacted them and spoke with their representative Jaclyn at the Port Elgin office. She made the insurance package purchase transaction very simple and I have automatic monthly payments through my credit card. A short while ago a relative told me that he had changed his plans for purchasing a Tesla car for which he had been saving for a very long time — he said that the insurance rate had now become too high which was all that was preventing him from his purchase. I told him to phone Nichol Insurance — he also spoke with Jaclyn and about ten days later was driving his new Tesla.
Wow Tricia, you are super fast! I have told my colleagues that this is what is called service with speed. I will ask others to change over to your company whenever they can. Thanks again.
I have been insuring my home and vehicle with Nicol Insurance for the past 8 years. I feel, I should give credit where it is due…On the many different occasions I had to deal with the company for a variety of reasons, I must say, I have always been looked after very well; in fact exceptionally well. I would like to specifically point out my main contact, Denyse Faulkner, who has been such helpful and pleasant lady. One who always listens, who has never made me feel that I am ”bothering her with my many questions” and was very straight forward about telling me what is best and most economical, what is necessary and what is not so much, and kept my cost on a reasonable and affordable level. I find her very professional, yet always graceful and confident in all interaction I ever had with her. Big thanks to you, Denyse!
Shelley Colley has been our insurance broker for over 30 years. In that time, she has provided truly outstanding service in offering solutions for our home, vehicle and travel insurance needs. These solutions were often customized and modified to our changing circumstances. Shelley has been pro-active in calling us and recommending policy changes when better offerings became available. It has been an absolute pleasure having Shelley as our insurance broker.
I’ve had the pleasure of working with Lynne Kazarian as my agent for ten years. Over that time I’ve held policies for several properties. Lynne has continually been proactive in finding me the best coverage and is always readily available to answer questions or make any changes. Lynne’s friendly, professional manner ensures it’s always a pleasure to do business with her.
I have been a member of Nicol Insurance for many years. Recently I have gone through many major changes in my life, which involved both my home and auto insurance. My telephone contact had been with Toni Souza and she has been an amazing help to me. She responds ASAP. She explains any questions to my satisfaction. I would not hesitate to recommend Nicol Insurance to anyone, friends or family. I am a very satisfied client. I told Toni that she is my “new best friend “ and I have her on my “rapid dial”.
Broker: Kate Reimer-Catteau
We have been customers with Nicol Insurance for a number of years. We have always found them easy to deal with, quick to help, informative and pleasant no matter the situation.
I would like to say we have been clients with Nicol Insurance for years for home and auto. We have been very happy with the experience and service we have had. Nicol Insurance has been helpful answering questions and have gone above and beyond to help us if needed. Thank you and keep up with what you do all around.